AGENCIES IN CRISIS

AGENCIES IN A CRISIS Why are agencies so bad at handling their own reputations in a crisis? It’s alarming to discover that, until they are elbow-deep in a controversy, some of our biggest and most respected agencies have never considered the need to protect their reputations in advance. Not only that, they struggle to identify an “issue” […]

PLAY THE BALL NOT THE MAN

  PLAY THE BALL NOT THE MAN Most people know that I’m no sports fan, but this sage piece of advice works perfectly not just in football, but also in these hyped up days of media and public relations. The volume of anonymous comments spitting vitriol at people, campaigns, ideas, and opinions, is not going […]